Overview
Automated 80% of customer inquiries while improving satisfaction.
Challenge: Company couldn't provide 24/7 support with current staffing levels.
Solution: Built multilingual NLP chatbot handling common queries in Nepali and English.
Results:
- Automated 80% of routine queries
- Customer satisfaction increased by 45%
- Support costs reduced by 60%
- Response time: instant
Results & Impact
80% automation, 45% satisfaction increase, 60% cost reductionCase Study Details
Client:
Nepal Tech Solutions
Category:
Technology
Date:
Apr 05, 2026
